Frequently Asked Questions

We’ve got your questions answered here!

Company

What is your company operating hours?

Our operating hours are from Monday to Friday, 9am – 6pm, excluding Public Holidays.

How to contact your company?

Should you have any inquiry or require any further assistance, you are welcome to call us at +65 6225 2028 or drop us an email at enquiry@jje.sg. Alternatively, you may send us your inquiry via our enquiry form in our Contact Us page.

Where is your company located?

Our office is located at 10 Anson Road #10-11 International Plaza Singapore 079903. Please use lift 1 – 6 to reach us.

Lead Time

Stamps and Common Seals
  • Pre-Inking Stamp: 10 minutes after artwork confirmation or more based on quantity
  • Common Seal: Standard – 3 working days; Express – 1 working days
  • Saturdays and Sundays are not counted as working days
  • Delivery takes extra one working day.
  • Additional finishing requests will increase the lead-time required
Printing Items
  • Digital Print Business Name Card: 4 working days after artwork confirmation
  • Offset Print Business Name Card: 10 – 14 working days after artwork confirmation
  • Invoice / Receipt Book: 10 – 14 working days after artwork confirmation
  • Envelope: 10 – 14 working days after artwork confirmation
  • Letterhead: 10 – 14 working days after artwork confirmation
  • Saturdays and Sundays are not counted as working days
  • Delivery takes extra one working day.
  • Additional finishing requests will increase the lead-time required

Collection & Delivery

Is the price include delivery charges?

All prices stated in our website are in Singapore Dollars and do not include delivery charges unless otherwise stated.

How will I receive my order?

You can collect your items from our office at 10 Anson Road #10-11 International Plaza Singapore 079903. Alternatively, if you require delivery, please state this when you place your order and we will arrange delivery for you. Kindly noted that, delivery would be at an additional charges.

Which courier service do you use and where do I track my order?

Your order will be send out through One Liner. You will receive your order the next working day after dispatch. If you require other courier services, please state this at the remark section when you place your order.

When can I collect my order?

For Self-Collection:

A ready to collect notification email will be sent to you when your items are ready. You can then visit our office at 10 Anson Road #10-11 International Plaza Singapore 079903 for collection during our operating hours (Monday to Friday, 9am – 6pm, excluding Public Holidays).

For Delivery:

If you request for delivery service, your items will be send to you on the next working day. You should be able to receive the parcel between 12pm to 6pm. Kindly noted that, We are not in responsible if your delivery do not arrive within estimated delivery times. Estimated delivery times may change due to changes in supply or circumstances beyond our control. However, if you do not receive your order within the stipulated time, please email us at jjeinfo5@gmail.com.

Printing

Will my finish printed product look 100% the same as what I saw on my screen?

Although we would like to provide you with 100% similarity of finish printed product as you saw on screen, some printed colours may not exactly match the colours on your specific monitor due to wide differences in monitor calibration and the different technologies used. For your information, printing is subjected to 10% – 20% allowance more or less in colour which must be accepted by customer. There is no guarantee that your finish printed product will approximate your printed sample. This is due in part to the widely varying results from different output devices.

Invoice / Receipt Book: What do you mean by One Colour and Two Colours?

For invoice / receipt book, one colour and two colours printing are refer to the amounts of colour that appear on your first white copy of invoice / receipt. Do noted that, receipt number is originally in red colour and it will not counted as extra colour. There is not extra charges for red colour of receipt number, however, other elements that appear in red colour in your artwork will be counted as one extra colour. Kindly refer to image below for more information:

 

Invoice / Receipt Book: What do you mean by One Colour and Two Colours?

For invoice / receipt book, one colour and two colours printing are refer to the amounts of colour that appear on your first white copy of invoice / receipt. Do noted that, receipt number is originally in red colour and it will not counted as extra colour. There is not extra charges for red colour of receipt number, however, other elements that appear in red colour in your artwork will be counted as one extra colour. Kindly refer to image below for more information:

 

Invoice / Receipt Book: What do you mean by 2 Ply & 3 ply?

2 ply invoice/receipt book is invoice/receipt book that contain first white original copy with only one carbon copy. Whereas, 3 ply of invoice/receipt book is invoice/receipt that contain first white original copy with two carbon copies.

Invoice / Receipt Book: What is Book Form & Pad Form?

Book Form invoice/receipt book is the one with side perforations. The last carbon copy of book form invoice/receipt book is non-tearable. Whereas, Pad Form invoice/receipt book enable all copies of invoice/receipt tearable from top.

Artwork

What is your artwork requirements?
  • Minimum Resolutions : 300 DPI
  • Colour Mode : CMYK
  • Size :
    • Name Card : 90 mm X 54 mm
    • A4 Invoice / Receipt : 210 mm X 297mm
    • A5 Invoice / Receipt : 148 mm X 210 mm (Half of A4)
    • A6 Invoice / Receipt : 105 mm X 148 mm (One-Quarter of A4)
    • DL Invoice / Receipt : 210 mm X 100 mm (One-Third of A4)
    • Letterhead : 210 mm x 297 mm
    • Envelope : 210 mm X 110 mm

*Reminder – Remember to outlines all your texts and strokes when sending us your AI file as the font and alignments might lose and messed up. If you have linked other images in your artwork, kindly attach all the images used and send us together with your artwork.

What file type do you accept as Print Ready Artwork?

We accept a wide range of file type but preferably AI, PSD, TIF/TIFF, INDD and an Adobe software editable PDF file. JPG/JPEG, PNG and GIF file is accepted but subject to a S$30 – S$50 design fee for re-creation on the artwork into print ready file. Please note that, for printing of name cards, receipt books, letterhead and envelope, scanned image and any Microsoft file types is NOT considered as print ready artwork.

 

Is hard copy / scanned copy (or photo) of artwork considered as Print Ready Artwork?

No. Hard copy and scanned copy of artwork cannot be direct send to printing. A S$30 – S$50 of design fee will be charge for convert hard copy / scanned copy of artwork into print ready file.

How do I send you my existing artwork?

You may email us your existing artwork at enquiry@jje.sg along with your order number and order details.

What if I do not have an existing artwork or I need new artwork design?

We do provide artwork design services as well. If you require new artwork design, remember to opt in YES in the Artwork Design option and leave your requirements in the remarks section before you add your order into shopping cart.

I’ve noticed a mistake, can I change my artwork?

You may change your artwork only before you give us your confirmation on artwork. Changes on artwork after confirmation on artwork is not allowed due to your order is already proceed to printing after receiving your confirmation. After confirmation of artwork, JJ & E Pte Ltd will not be responsible for the typing and content errors.

Can I change my details after confirmed artwork?

No. Changes on artwork after confirmed artwork is not allowed due to your order is already proceed to printing after receiving your confirmation. After confirmation of artwork, JJ & E Pte Ltd will not be responsible for the typing and content errors.